Kitchen Mixer Help

Best Mixer on the market - KitchenAid 325 Watts Artisan KSM150PS Stand Mixer Kitchen Aid mixer. I needed a new stand mixer and wanted to try a kitchen Aid Mixer, my husband bough the kit...

KitchenAid 325 Watts Artisan KSM150PS Stand Mixer Key FeaturesMixer Type StandSpeed Settings 10 Speeds Other FeaturesPower Output 325 Watts...

My wife and I purchased the KitchenAid Artisan mixer at a local department store for $259.99. We got home and set up the mixer and turned it on. The mixer sounded as if the gears were grinding and not making contact with the motor gear. It had a rat-a-tat-tat sound almost like a Harley Davidson but not as loud. The grinding occurred in 1st and 2nd gear. We contacted KitchenAid and they listened to the Artisan mixer over the phone. They agreed the product was defective and supposedly sent us a new one. It arrived 10 days later. We pulled the mixer from the box and immediately noticed there were greasy smudge marks all over the mixer along with three vertical scratches down the side of the motor/gear housing. Obviously, this was not a new Artisan Mixer. We thought we might be able to deal with the small scratches. My wife is getting desperate because the Christmas cookie season is in full swing. So, we turned on the unit. The Artisan mixer started, and for a second we thought we had a good mechanical Artisan mixer. Then, a second later the Artisan started making a horrible screeching/grinding sound that scared the dog. I thought the blade might be hitting the bowl. So, I removed the bowl and turned it on. Again, the Artisan mixer sound like is was going to blow up. Also, the motor housing was hot after 5 seconds. We called KitchenAid again! The said they would send a new mixer right away. At this point the sight of a $259.99 useless KitchenAid Artisan mixer on the countertop makes me sick. My wife thought this thing would be the greatest because of the KitchenAid name. Her Grandmother had one. I have nothing good to say about this product. KitchenAid quality control in non-existent. How can KitchenAid let any product leave the production plant without testing for defects? We are waiting for the third and probably defective unit to arrive.

KitchenAid 325 Watts Artisan® (KSM150PS) Hand/Stand Mixer Key FeaturesMixer Type Hand/StandSpeed Settings 10 Speeds Other FeaturesPower Output 325 ...

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The K-5 - KitchenAid 325 Watts Artisan KSM150PS Stand Mixer

Good until broken - KitchenAid 325 Watts Artisan KSM150PS Stand Mixer