Powerful mixer, absolutely no service - DeLonghi DSM7 Stand Mixer
DeLonghi DSM7 Stand Mixer Product DSM7 Key FeaturesMixer Type StandSpeed Settings 6 Speeds Other Feature...
Don’t Buy This Mixer!!! - DeLonghi DSM7 Stand Mixer The Delonghi DSM7 is a wonderful looking mixer. But that is about it. Despite the advantages of using the blender ...
I received my DSM7 through a website. When it arrived, I was ecstatic… I had previously researched it and had realized that it was actually a Kenwood mixer (from Great Britain) private labeled by Delonghi in a branding deal. I was soon to find out that the Kenwood quality doesn’t hold much sway in the States.
The planetary gear (just inside the moving attachment holder) snapped on my first dough recipe. I was far within the maximum recommended dough weight, and I kept the mixer on the 2 setting as recommended, then I heard an awful “crack” and then a grinding sound. Ends up, the planetary gear is made of plastic so it will fail instead of the gear train, so it failed as engineered, just too far below specifications.
So…. I contacted Delonghi on numerous occasions. At first they didn’t want to honor their warranty and asked me to send it back to the web provider. No way. I was sticking to my guns.
Then, they finally put me in touch with one of only two service centers they outsource in the country, in Chicago. The service center was totally honest with me: they had no parts, and Delonghi had not provided them with any technical diagrams, so they literally had no way to fix it other than sending it back to Delonghi. Delonghi claimed that they had no capacity to fix it, so I was pretty unclear on how this was going to get done.
To make a long story short, I found out, for sure, that the DSM7 is the Kenwood KM005 mixer, and if you are willing to spend the money to have parts shipped from Great Britain (I am), then you can get parts through www.4ourhouse.co.uk. I was even able to get replacement planetary gear assy that was ALL metal. I’m very happy now, but will never buy anything from Delonghi and am getting all my parts and service from Great Britain.
Disappointed - DeLonghi 800 Watts Cucina DSM800 Stand Mixer My wife and I make lots of bread every week and our Kitchen Aid was struggling with a recipe that calls for 5 1/2 ...
DeLonghi DSM5 Stand Mixer Product DSM5 Key FeaturesMixer Type StandSpeed Settings 6 Speeds Other Feature...
DeLonghi 700 Watts Cucina DSM700 Stand Mixer Key FeaturesMixer Type StandSpeed Settings 6 Speeds Other FeaturesPower Output 700 WattsB...
More Power! - DeLonghi DSM7 Stand Mixer I was shopping for a Kitchenaid Professional when I read some reviews on Epinions and decided that since I make al...
Più Potere!! - DeLonghi DSM7 Stand Mixer Oh I have missed my Kenwood mixer from the time I lived in Italy for 3 1/2 years!! Thank God for Delonghi! Being...
Beats Cakes, Doughs and Kitchenaids - DeLonghi 700 Watts Cucina DSM700 Stand Mixer This is the legendary Kenwood with the 700-watt motor. The regular Kitchenaid has a 300-watt motor-less than half ...
So powerful it might as well have a kick-starter!! - DeLonghi 700 Watts Cucina DSM700 Stand Mixer
Tags: DeLonghi, Kenwood, Maxim