Sunbeam has wonderful Customer Service, but not product - Sunbeam 275 Watts 2366 MixMaster Series Hand/Stand Mixer
Sunbeam 275 Watts 2366 MixMaster Series Hand/Stand Mixer Key FeaturesMixer Type Hand/StandSpeed Settings 12 Speeds Other FeaturesPower Output 275 ...
Piece of junk! - Sunbeam 200 Watts 2372 MixMaster Series Hand/Stand Mixer I received this mixer as a gift almost 2 years ago. I've only used it 3 or 4 times. Yesterday, in the middle of ...
I am currently waiting for the delivery of my 4th Sunbeam Mixmaster. My first, purchased about 10 years ago. It worked well until a year ago. I was mixing a batch of cookies. I turned it off to scrape the sides of the bowl and it never turned back on. It had had a good run, so I tossed it and went and bought a new Sunbeam Mixmaster, number 2.
Number 2 lasted 11 months. At that point it too was taken by the same fate as number one. I turned it off and it never came back on.
I was very frustrated at this point. My husband and I were thumbing through the user’s guide, when we spotted an 800 number for customer service and decided to call. I was not sure of what to expect, but I decided we could at least let them know my dissatisfaction with their latest product. The gentleman on the phone was very nice and easy to work with. He listened to what we had to say, asked for a code off of my mixer and shipped us number 3. No hassle over the purchase date. No hassle over proof of purchase. They just replaced it.
Well, number 3 lasted all of 6 weeks. I have just finished my second call to customer service. Number 4 is now on the way. I have been promised an upgraded model this time not the 2366, which will be sturdier and more durable.
If only Sunbeam’s products were as good as their customer service.
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Worked great — for the first six months - Sunbeam 275 Watts 2366 MixMaster Series Hand/Stand Mixer
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